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Send Feedback

Use Send Feedback in the account menu to report a problem or request a feature. CoderFlow puts together a report with the context Profound Logic needs. You review it, then send it to Profound Logic with one click, or download it and email it to support@profoundlogic.com.

Nothing leaves your CoderFlow server until you click Send to Profound Logic, and then only the report you reviewed.

Describe it​

  1. Open the account menu (your avatar in the top-right corner) and click Send Feedback. The dialog opens over the page you are on.
  2. Choose Report a problem or Request a feature.
  3. Enter a one-line Summary.
  4. Write the Details in the Markdown editor. Use the toolbar or the usual shortcuts for headings, bold, lists, links, and code, or switch to Markdown source with the toolbar's source button.
    • For a problem, say what you were doing, what you expected, and what happened instead. Include any error message you saw.
    • For a feature, describe what you would like CoderFlow to do and the problem it would solve.
  5. Set the Impact (low, medium, or high). Check the Contact email Profound Logic should reply to; it starts as the email address on your profile.

If something is missing when you continue, the field is marked and says what it needs.

Add screenshots and files​

You can attach up to 10 files, 25 MB in total: screenshots, logs, configuration files, or anything else that helps.

  • Paste or drop an image into the details to show it at that point in the text. PNG, JPEG, GIF, and WebP images can be shown in place; other files dropped on the details are attached.
  • Capture this page takes a picture of the CoderFlow page behind the dialog.
  • Capture screen or window asks your browser to capture a screen, window, or tab you choose.
  • Attach files adds files from your computer. You can also drop files on the Attachments area, or paste them anywhere else in the dialog.

Every attachment appears as a card under Attachments. Images shown in the details are marked In details. Click Annotate to crop a screenshot, point something out, or cover private details before it goes into the report. Click Remove to take an attachment out of the report (and out of the details).

Files other than screenshots are included exactly as you attach them. CoderFlow does not redact them, so check them for passwords or other private data first.

Choose what to include​

Every report includes your name and the CoderFlow version, edition, and license status.

Switch on any of these as well:

  • Page and browser details: the page you are on, your browser and window size, and up to 30 errors that page recorded. The dialog shows what it found on this page. This is on by default for problem reports and off for feature requests.

When you open Send Feedback from a task's page, a This task group offers:

  • Task details: the task's status, agent and model, timing, follow-ups, and exit code. It does not include the task's conversation or files. Like page details, this is on by default for problem reports.
  • Task export: attaches the same ZIP as exporting the task yourself: the task's conversation, outputs, and container log. Select Include the files the task changed to add the files the task added or changed. The export is not redacted.

When you open it from an environment's page, or from a task's page, an Environment group offers:

  • Environment export: attaches the same ZIP as exporting the environment: its configuration, instructions, skills, and templates. Secret values are left out.

These choices appear only if you can see the task, or can export the environment (which requires permission to manage it). The task's details are read again each time you open Send Feedback and when you click Review report, so the report shows the task as it is then. Turning on an export attaches it as a card under Attachments, where you can see its size. Removing the card turns the choice off. Review report waits while an export is being prepared; turning the export off cancels it.

Server administrators can also include:

  • Recent server warnings and errors: up to 200 from the last 24 hours.
  • Server system details: operating system, Node.js, CPU, memory, uptime, the data directory, and Docker storage. The server's host name is not included.

Review and send​

Click Review report. CoderFlow prepares the report and shows exactly what it contains:

  • Preview shows the report as it reads, with your screenshots in place.
  • Markdown shows the text of report.md.
  • Files lists what the report contains: report.md, report.json (the same report for Profound Logic's tools), your screenshots, and your other attachments, including any exports.

Before the review is shown, CoderFlow removes credentials it recognizes from the report's text, such as tokens, passwords in URLs, authorization headers, cookies, and private keys. In server log text it also shortens URLs to their host and leaves out long opaque values. Attached files and exports are not changed. Read the report and check your attachments before you send them.

Click Send to Profound Logic to send it. Your CoderFlow server sends the report as one ZIP file to Profound Logic at coderflow.ai, and the review shows the report's reference once it has arrived. Quote the reference if you contact Profound Logic about the report.

To share the report yourself instead, or if it cannot be sent, click Download report to save the ZIP file, then email it to support@profoundlogic.com. The email address in the review opens a new message with the subject filled in. Copy text copies report.md if you would rather paste the report into a message. Click Back to change anything, then review it again.

Reports larger than 20 MB, usually ones with large exports attached, cannot be sent; download and email them instead. Your administrator may also have turned sending off for a server that must not connect to the internet, in which case only Download report is offered.

A prepared report stays available for 30 minutes. If it expires, click Review report again.